Prepayment & Cancellation Policy

Our operating policy is to take payment for a treatment at the time that it is booked therefore it is not possible to book an appointment without prepayment in full. 

 

Rescheduling with more than 24 hours notice from the appointment time is absolutely fine and we will happily move your appointment and the prepayment will move to the new appointment.  

Canceling with more than 24 hours notice from the appointment time – a full refund will be automatically issued.

 

Canceling or rescheduling with less than 24 hours notice from the appointment time: if we are unable to fill the appointment slot then your prepayment will be retained and to schedule a new appointment full payment again for the treatment will be required.  We apologise for any inconvenience this may cause but in order to continue our business, it is a policy we need to adhere to.